Refund and Returns

Return Policy

Tianmai Electric is committed to partnering with you to achieve your home improvement goals. If you’re not completely satisfied with your purchase, please contact with our sales rep to return the merchandise.


Tianmai Electric products are warranted to be free of defects in material and manufacture workmanship under normal use and service. Warranty coverage period of waterproof enclsoure, distribution box and other wiring accessories is not to exceed 12 months from original invoice date.

Other than as expressly provided hereby, Tianmai shall not, under any circumstances, be liable for any special, indirect, incidental, or consequential damages, including, but not limited to, damage or loss of other property or equipment, loss of profits or revenue, transportation and towing costs, cost of purchased or replaced good, or claims of customers of the purchaser, which may arise or result from the sale, installation, or use of these parts. Failures determined to arise from owner or operator abuse, improper assembly, exposure to weather conditions, negligence, damage by accidents, or lack of proper maintenance are not covered by this warranty.

Claim Procedure:

  • Customer shall notify Tianmai regarding a warranty claim contacting our sales rep. Claim description is required with every claim and is responsibility of customer to complete all information requested in a timely manner.
  • Tianmai after-sale team will review the claim and notify customer of claim status.
  • All parts returned to Tianmai should have original labels and be properly packaged for shipping. Tianmai Warranty will be void if returned merchandise is damaged due to improper packaging or neglect. Coverage will also be void if any third party delivering such merchandise has damaged the product.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shortage/Damage Claims

Notification of material shortages or incorrect filling of orders must be made to Tianmai within 10 days of receipt. No claims over three months old will be honored. Buyer agrees to make all complaints for damage in transit or “short count” directly to the carrier; before the contents are unloaded have the carrier agent’s acknowledgment of such damage noted on the bill of lading and to present to the carrier its agent’s acknowledgment of such damaged material with formal claim covering said damage.

Words from Tianmai

If you’re about to return an Tianmai’s product because it’s slightly different from images or your former purchases but it’s functionally the same as described, please contact Tianmai Electric sales reps for consultation first. Tianmai Electric is hereby to promise all waterproof wiring accessories sold by Tianmai are of premium quality as always.