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Tianmai promises one-year guarantee from date of purchase
Tianmai owns ISO9001 and CE certificates. All products meet or exceed quality standards and quality control procedures conform to the strict requirements of the standards.
Made in China. For detailed Tianmai address, pls refer to our contact us page.
There are three ways to get Tianmai products. By sending mail to sales@tmaiele.com, or by placing orders on www.tmaiele.net.
Tianmai Electic supports payment through PayPal and wire transfer.
For regular products, our leading time is 2-3 working days at receipt of your payment. For customization products, leading time depends on our production line.
Tianmai Electric is located in Wenzhou, Zhejiang, China. This little but highly industrialized town is known as Chinese Town of Electrical Appliances.
We are always looking for motivated distributor partners! If you are interested, we encourage you to contact us by mail info@tmaiele.com or complete a request form on this site with your contact information.
We are always looking for motivated distributor partners! If you are interested, we encourage you to contact us by mail info@tmaiele.com or complete a request form on this site with your contact information.
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Authorization must be obtained prior to returning products. Tools returned without this authorization will not be accepted. Contact our Sales Department at +86-13505874893 or by mail info@tmailel.com.